Leadership Team Bios
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Manager of Customer Experience
Ms. Poniewaz has over a decade of experience working with higher education products. She has expertise with onboarding of
new and transfer loans, servicing maintenance, and collections of defaulted loans. Ms. Poniewaz joined MOHELA in 2011 and
has successfully on boarded over $33 billion of student loans under the Direct Loan Program including portfolio transfers
from prior servicers. In 2016 Ms. Poniewaz began managing the team responsible for account maintenance processes including
Deferment, Forbearances, Enrollment, and NSLDS enrollment reporting. She has successfully implemented efficiencies for
processing tasks by utilizing scripting and automation to reduce manual review which in turn improved customer experience
with reduced processing times. She has also participated in management groups focused on cost cutting initiatives.
Ms. Poniewaz is excited to bring her skills to knowledge finance to help establish the same first-class customer experience
for Income Share Agreement students who take advantage of alternative financing options to continue their higher education.